Therapy Policies

We set aside a specific session time for each client. When you cancel late or do not show up, that time cannot be used to help another client, and it directly impacts your therapist’s ability to serve others.

Cancellations must be made with at least 24 hours’ notice by calling 505-913-1473 or texting your therapist directly. Cancellations made with less than 24 hours notice, or no-shows, will be charged a $150 fee (unless prohibited by Medicaid). This fee is the client’s responsibility, as insurance does not cover late cancellations or missed appointments. The fee will be charged to the card on file or invoiced. Appointments will not be rescheduled until the balance is paid.

If you are a new client and no-show or cancel late for your first appointment (except in the case of a verified emergency), you will be placed back on the waitlist.

If you are an existing client and repeatedly miss or cancel appointments late, your reserved time slot will be released. You will only be offered openings as they become available due to other client cancellations.

We ask that you treat your appointment time with the same commitment and respect we provide in holding it for you.

Thank you for your understanding.